Contact Center

Contact Center Services

9 years experience in delivering customer focused contact center solutions for global industry leaders have helped us to become an expert in the field.

We also have a very simple philosophy: If we 'care' for our client's customers then our clients will 'care' for us.

With a host of options including On-Shore, Near-Shore and Off-Shore multilingual solutions we specialize in providing high quality, scalable and cost effective campaigns that exceed our client's outsourcing expectations. Our care driven services include sales, marketing, customer care and technical support and our high tech contact centre solutions provide your clients with phone, email, online chat, and SMS options. bloomBPO's strong focus on IT also means we can easily integrate, analyze, report and process your customer transactions in a highly efficient manner.

Recruitment

A focus on individual campaign traits we hire sales people for sales campaigns and customer service people for customer service campaigns. Strict experience requirements coupled with psychometric and skills based testing ensure that we have the right staff in the right place at the right time.

Inbound Services

Stay ahead of your competition by being there for your customers when they need you. 24/7/365 high availability services from a supplier who knows it's not just important to answer the phone but to answer it well.

Outbound Services

Clean your databases, generate leads, promote your products, up sell, cross sell and find out what your customers think about you.

Telemarketing Services

Non intrusive, professional client acquisition programmes that leave you with happy clients and an expanding market share.

Technical Support Services

Professional agents, advanced ticketing and "push tech" knowledge bases continuously increase first call resolution ratios and leave your customers feeling valued. Strong level 1, 2, and 3 integrations also mean we can easily escalate to internal and external providers should there be a necessity.

Disaster Recovery

Local, national and site level plans tailored to suit your business model. As a provider we're experienced in cold, warm and hot recovery services and as such we'll ensure that you're business never comes to a standstill. Even when the situation is beyond your control.

E-Mail Support

We'll ensure that every email is answered, routed and escalated so that your customers are responded to quickly and efficiently.

Chat Support

Turn website visitors into customers through live chat support services. We'll answer your customer's queries, direct them to where they need to be and help them in purchasing the solution that's right for them and you.

Feet on The Street

Taking our contact center outdoors and giving our clients a 100% quantifiable and highly proactive client acquisition programme. Our highly trained marketeers approach your potential customers either in store, door to door, at events, or on the streets. A soft psychology based sales approach that is customized ensures we align the programme to your brand image and values.

Once engaged your potential customers can be acquired, up sold or cross sold to and our online engagement technology allows us to take orders, payments and scanned "know your customer" details in real time right at the point of sale.